Service Manager 2012 RTM version will be here soon, with new features (service catalog, service request, release management, VMM integration, and reporting analytics) and improvements (Better incident SLA support, more robust portal, parallel execution of activities, better subscription infrastructure, email lifecycle support, and more). Whether you've implemented SCSM 2010 and are looking to migrate, or are finally ready to move on Service Manager with the v2 release, this session is for you. It features the most up to date information provided by the implementation leader, Acceleres. Learn from the experts what is new and improved, along with the implementation consideration you must know to help you size scope, effort and your organization's readiness.
